General:

Q. Will you place ads on my site?
A. NO! We will NOT place ads on your site. This is your site!

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. Do you allow adult sites?
A. Yes, we allow adult sites. But not child porn sites.

Q. Is tax included with hosting plan pricing?
A. Yes, tax is included within the price.

Q. Are there any hidden costs, or setup fees?
A. Not At All!

Q. What control panel do you use?
A. The control panel we use is called cPanel 11 and WHM 11.

Q. Do you have a demo of your control panel?
A. Yes. click here for cPanel and click here for WHM Demo.

Q. What forms of payment do you accept?
A. PayPal or we will take a good check or wire transfer.

Q. Do you offer money back guarantee?
A. Yes, we do offer 7 days money back guarantee.


Q. How long does it take to setup my account?
A. 1. If you pay by PayPal your hosting account will be setup in 4 to 12 hours, Most accounts are set up within 30 minutes. .
2. If you pay by check we will set up account up as soon as payment is in the office. If check does not clear your account and all files will be deleted.

                      
Q. Can I pay monthly for Shared and Reseller Plans?
A. No, We accept Semi-Annually, Annually or Biennially payment for our shared and reseller hosting.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. Can I offer free hosting with your reseller, alpha master & master reseller hosting?
A. No. Offering free hosting is strictly prohibited on our server.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS:

Q. What are your nameservers to point my domain?
A. Our Name Servers will be provided to you after you sign up. Depending on which plan you order will determine what server we put you on.

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours (after nameserver change) for a domain to fully propagate.

Q. What do I set my own domain private name server's IP?
A. Please read your welcome e-mail. If you have lost your welcome email, you can email us requesting that.

Control panel:

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. 1. http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to cPanel and click "Subdomains" inside of domain management you will see a place to manage and add sub-domains.

FTP:

Q. Where can I download a free FTP?
A. We recommend downloading FlashFXP

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Paths:

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail:

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. 1. http://www.yourdomain.com/webmail


Q. How can I setup webmail to go directly to horde, roundcube mail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP:

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions:

Q. What version of php are you using?
A. We are using version 5.2.10.

Q. What version of MySQL are you using?
A. We are using version 5.0.81-community

Q. What version of Apache are you using?
A. We are using version 2.2.11 (Unix)

Q. What version of cpanel are you using?
A. We are using version 11.24.4-RELEASE

Q. What version of Kernel are you using?
A. We are using version 2.6.18-128.1.10.

Billing:

Q. How do I make a payment?
A. We use Paypal for our payment process company. Our billing is done on a monthly basis by subscription. If you would like to be billed other then monthly please contact us and we will be happy to give you a great deal.

Q. How do I stop billing?
A. To cancel your hosting account, contact us at any time and we will cancel your account, stop the billing and delete all your data.

Subdomains:

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains:

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.